Delivery & Packaging

Packaging

Your meat will be prepared by our skilled butchers on the day of delivery, it is packaged into food grade vacuum pouches which will keep your product fresh for up to 4 days from delivery (if kept refrigerated below 5 degrees).

Your package will either be delivered in an insulated cardboard box with reusable ice packs as shown in the diagram below by our courier (DHL) or be sent in a cardboard box by one of our refrigerated vans. Both services will send a text to let you know your meat is on its way and has been delivered.

When you receive your meat box please make sure your products are placed into your fridges or freezers as soon as possible to avoid losing freshness. The insulated boxes will stay cool for up to 12 hours in your possession however once the seal is broken we can’t guarantee that time, so please only open it if you are going to be putting it in your fridge.


ORDERING PROCESS

We currently deliver Tuesday – Friday. We offer a next day delivery service to all NE postcodes on orders completed by 12 noon (*exceptions see table).
We cannot be held liable for deliveries that fail due to the recipient being unavailable at the specified delivery address.
If no one is available and no delivery instructions have been left the package will be sent to your local sorting office, or returned to our HQ.

Order On: Sunday Monday Tuesday Wednesday Thursday Friday Saturday
Receive By: (order before 12pm) Tuesday Tuesday Wednesday Thursday Friday Tuesday Tuesday
Receive By: (order after 12pm) Tuesday Wednesday Thursday Friday Tuesday Tuesday Tuesday
Please get in contact with us at [email protected] if you have any queries.